1. General principles

Facilitator role
When acting as a facilitator, Bahama Homes is not a party to any lease, booking, or rental agreement. Refund, cancellation, and termination terms are set by the Vendor and must appear in the Listing and or lease.

Property manager role
When Bahama Homes manages a property under a Property Management Agreement, it may collect rent, deposits, or booking payments on behalf of the owner. In this capacity, Bahama Homes applies this Policy and the management contract.

Commercial leases
Commercial rentals are subject to this Policy unless the signed commercial lease states otherwise.

2. Non refundable categories (Platform wide)

3. Cancellation before lease signing

Facilitator
If a User cancels before signing and within the Vendor’s notice window, prepaid amounts may be refunded per the Vendor’s policy.

Property manager
Bahama Homes may refund prepaid amounts minus administrative, screening, or processing fees already incurred.

4. Cancellation after lease signing (before move in)

After signing, a cancellation is treated as a lease withdrawal and may result in forfeiture of deposits or prepaid rent unless the lease states otherwise.

• Facilitator: refunds are governed by the Vendor’s lease terms.
• Property manager: a portion of prepaid rent may be refunded only if the unit is successfully re rented before the intended move in date.

5. Early termination after move in

Users who terminate early are subject to the lease, which may include rent through the notice period or until re rented, and partial or full forfeiture of the security deposit.

• Facilitator: Vendors return refundable deposits, less lawful deductions.
• Property manager: deposits are returned within 30 days of move out, less lawful deductions (damages, unpaid rent, cleaning), consistent with the lease and applicable law.

6. Cancellation by the Vendor or property owner

If a Vendor cancels a confirmed booking before move in, the User is entitled to a full refund of amounts paid for that booking. If a Vendor terminates a lease early without cause, refunds and remedies follow applicable laws and the signed lease terms.

7. Exceptional circumstances

A full or partial refund may be granted if:

• The property is uninhabitable due to significant damage before move in
• Government restrictions or declared natural disasters prevent occupancy
• The Vendor materially misrepresented the property, as determined by Bahama Homes’ review

8. Refund process

Refund requests should be submitted through the Bahama Homes Platform or by emailing [email protected]. Approved refunds are processed to the original payment method within 10 to 15 business days. Banks and payment processors may require additional processing time.

9. Platform service fees

Bahama Homes service fees are non refundable except when a refund is granted under Exceptional circumstances or where required by law.

10. Managed properties

For properties managed by Bahama Homes, Bahama Homes handles rent collection, deposit management, and refund disbursement in accordance with this Policy and the management or lease agreement. Administrative deductions may apply for processing, cleaning, or repairs where permitted.

11. Short term rentals (vacation or temporary stays)

Short term Listings are governed by the cancellation and refund policy stated on each property page. If no policy is provided, a default policy may apply based on the Listing or booking terms presented at checkout.

12. Contact

Refund questions or requests: [email protected].